Refund policy

RETURN AND REFUND POLICY 

Should you receive a damaged or faulty product ordered through our website we will do our best to resolve the problem as fast as possible. Please contact our team at info@tamborinetea.com.au or message us through the ‘Contact Us’ form on our website and inform us about any problems with your order.
Please note: due to health and food safety issues teas cannot be returned or exchanged unless there should be something wrong with the product.

REFUND POLICY
If a product you have ordered through our website is faulty or damaged or if the product does not match its description or does not perform as intended, we will, following Australian consumer law, issue a refund of the purchase amount of the faulty goods.

Please note that we will not issue a refund or replacement if you simply change your mind about a product that you have ordered through our website.

Any valid return must be made within 2 weeks (14 days) of receiving the goods.

HOW TO RETURN FAULTY/DAMAGED GOODS
You can return the faulty/damaged goods by post (please use secure packaging) or if preferred, you can return the goods to one of our shops (Tamborine Mountain, Qld or Montville, Qld).
Please note: We do not cover return postage, but if you have paid postage on your initial order amount we will also make a refund of the initial shipping cost.
Return address: Tamborine Tea, P.O. Box 68, Eagle Heights, QLD 4272, Australia

RETURN SHIPPING COST
Tamborine Tea does not cover return postage unless you have paid postage on your initial order and in that case, we will refund the initial shipping cost.