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Tamborine Tea Website – Terms and Conditions
1. Pricing
All prices on this website are listed in Australian dollars (AUD).
2. Use of This Website
By using TMPT’s website, you agree to these Terms and Conditions. If you do not agree, we kindly ask that you refrain from using the site.
Please use the website only for lawful purposes and in a way that aligns with these terms.
3. Payments and Security
We take your privacy and security seriously. TMPT does not collect or store your credit card information. All payments are processed securely through trusted third-party providers.
4. Privacy Policy
We respect your privacy. Any personal information you provide—such as your name, address, email, or order details—is kept strictly confidential and used only to process your orders or contact you if needed.
We never share your information with third parties unless required by law.
5. Shipping Information
Within Australia
We ship orders on Mondays, Tuesdays, Thursdays, and Fridays. Our warehouse is closed on Wednesdays, so no orders are dispatched that day.
All orders are carefully packaged and sent via Australia Post. We aim to dispatch orders as quickly as possible—often the same or next business day. During busy periods, it may take up to approximately 7 days to process your order, depending on demand.
Shipping rates within Australia:
- Orders under $50 – flat rate standard shipping of $10
- Orders between $50 and $100 – free standard shipping
- Express upgrade available for orders under $100 – add $10 at checkout for express shipping
- Orders over $100 – free express shipping
Delivery times vary depending on your location and the shipping option selected.
To New Zealand
We offer flat-rate shipping of $10 on all orders shipped to New Zealand. Orders are sent via Australia Post.
6. Returns and Refunds
We want you to be happy with your purchase. If there is a problem with your order—such as an item being damaged, faulty, or incorrect—we’re here to help.
- We accept returns only if there is an issue with the product.
- Please contact us within a reasonable timeframe if something is wrong.
- Customers are responsible for return postage. However, if we confirm there is a fault, we will refund both the product cost and return shipping.
Whenever possible, items should be returned in their original packaging.
7. Product and Health Information
We aim to provide accurate and helpful information about our products, including teas, coffees, syrups, herbs, spices, and other related items. However, this information is general and should not be considered medical advice.
If you are pregnant, breastfeeding, taking medication, or have any health concerns, please consult your healthcare professional before consuming any of our products, including teas, coffees, herbal blends, spices, fruits, or syrups.
We reserve the right to update product descriptions and website content at any time without notice.
8. Changes to the Website
We may update, modify, or temporarily remove any part of this website—including products, prices, descriptions, and other content—at any time and without prior notice.
We may also revise these Terms and Conditions when needed. By continuing to use the website after any updates, you are agreeing to the latest version of the terms.
We recommend checking this page from time to time to stay up to date with any changes to our website or these Terms and Conditions.
9. Order Processing & Availability
All orders are subject to product availability. If an item becomes unavailable after purchase, we will contact you via email and issue a refund for that item.
If the original order qualified for free or express shipping, this will still apply even if the revised total falls below the free shipping threshold.
10. International Shipping
At this time, we only ship to Australia and New Zealand.
11. Promotions & Discounts
From time to time, we may offer special promotions or discount codes. These offers are valid for a limited time and cannot be applied to previous purchases.
TMPT reserves the right to modify or cancel promotions at any time without notice.
12. Third-Party Links
This website may contain links to external websites for your convenience. Please note that Tamborine Tea is not responsible for the content, availability, or security of these external sites and does not endorse them.
13. Copyright and Use of Content
All content on this site—including text, images, graphics, and design—is owned or licensed by Tamborine Tea and protected by intellectual property laws.
You may view and print pages for personal, non-commercial use only. Content may not be copied, reproduced, distributed, or modified without written permission from Tamborine Tea.
14. Disclaimer and Limitation of Liability
This website is provided “as is” and “as available.” While we work to ensure everything runs smoothly, we cannot guarantee that the website will always be free from errors, interruptions, or viruses.
To the extent permitted by law, Tamborine Tea is not liable for any loss, damage, or inconvenience arising from your use of the website.
15. Compliance with Australian Law
Tamborine Tea is committed to complying with Australian Consumer Law. We do not exclude or limit our responsibility for personal injury or loss of life caused by our negligence, where such exclusion would be unlawful.
16. Indemnity
You agree to indemnify Tamborine Tea, including its employees and agents, from any claims, costs, or losses arising from your misuse of the website or breach of these Terms.
17. Severability
If any part of these Terms is found to be invalid or unenforceable, the remainder will continue to apply in full.
18. Governing Law
These Terms and Conditions are governed by the laws of Australia. By using this website, you agree to the exclusive jurisdiction of Australian courts.
19. Contact Us
If you have any questions or concerns about these Terms or anything else on our website, we’re here to help.
Email: info@tamborinetea.com.au